Unified Customer Operations Platform for Emerging Markets
Powered by Thal, an operational AI brain that automates customer support, issue resolution, and escalation across every channel - WhatsApp, email, voice, and social.
PLATFORM
One platform. Every channel. Every customer.
Omnichannel Support
Unify WhatsApp, email, voice, and social into one intelligent inbox.
AI Agent - Thal
Autonomous issue resolution with human-like conversations and memory.
Ticket Management
Smart routing, prioritization, and tracking from intake to resolution.
Analytics & Insights
Real-time dashboards, CSAT tracking, and predictive support metrics.
Knowledge Base
AI-powered self-service with RAG-driven answers from your content.
Customer Engagement
Proactive outreach, campaigns, and lifecycle messaging at scale.
AI ENGINE
Meet Thal
The Operational Brain Behind Olyth
Thal doesn't just respond — it understands, decides, and resolves. Every conversation is context-aware, every action is autonomous, every escalation is intelligent.
Intelligent Triage
Detects intent, sentiment, and language in real-time to route every conversation to the right destination.
Agentic AI
End-to-end issue resolution with autonomous decision-making. No scripts, no rigid flows.
RAG Powered
Accesses documents, help centers, knowledge bases, previous conversations, and external sources for grounded answers.
API Actions
Executes actions via APIs - update records, trigger workflows, create tickets, all within the conversation.
Contextual Memory
Remembers every customer interaction, preference, and history. Conversations feel continuous, never repetitive.
Human-like Conversations
No predefined scripts. Thal adapts its tone, language, and approach to each customer naturally.
HOW IT WORKS
Three steps to effortless support
Connect every channel in minutes
Plug in WhatsApp Business, email, social media, voice, and live chat. Olyth unifies every conversation into a single intelligent workspace - no more switching between tools.
Conversations Automated
First-Contact Resolution
Support Volume Scaled
Average Response Time
Trusted by teams across emerging markets
“Olyth transformed our customer support overnight. Thal handles 80% of our inquiries without any human intervention. Our team can finally focus on strategic work.”
Amina Osei
Head of Customer Experience, FinPay Ghana
“We went from 24-hour response times to under 3 minutes. The omnichannel inbox means nothing falls through the cracks. Best investment we've made.”
Tunde Bakare
CEO, Lagos Logistics Co.
“The analytics dashboard alone is worth it. We can see exactly where our support bottlenecks are and fix them proactively. Thal is genuinely intelligent.”
Priya Naidoo
Operations Director, CapeTech South Africa
INTEGRATIONS
Connect with your favorite tools
Olyth integrates with 100+ tools and platforms. Connect your entire tech stack seamlessly.
Telegram
Gmail
Outlook
Slack
Microsoft Teams
Zapier
Make
Stripe
Shopify
WooCommerce
HubSpot
Salesforce
Jira
Asana
Monday.com
Notion
Telegram
Gmail
Outlook
Slack
Microsoft Teams
Zapier
Make
Stripe
Shopify
WooCommerce
HubSpot
Salesforce
Jira
Asana
Monday.com
Notion
Don't see your tool? We're adding new integrations constantly.
PRICING
Simple, transparent pricing
Basic
- Omnichannel Inbox – All channels (WhatsApp, email, social, SMS)
- Shared email inbox
- Website live chat
- Ticketing
- Canned/saved replies
- Basic contact list (name, email, tags)
- Real-time performance dashboard
- Basic analytics + monthly CSAT summary
- Priority email support
- AI perks included (Thal, Free replies)
- 1-year data retention
Professional
- All in Basic, plus
- Light CRM (invoices, contracts, proforma, reminders)
- Shared work drive & team creation
- In platform payment integration (M-pesa, Stripe, Flutterwave)
- Workflow automation builder (rules & triggers)
- SLA policies & breach alerts
- Full custom analytics & CSAT reports
- Auto-assignment (round-robin and load balancing)
- Internal notes & Collision detection (see who's replying)
- Support portal with 24/7 priority email support
- AI perks included (Thal, Free replies)
- 3-year data retention
Enterprise
- All in Professional, plus
- HIPAA & GDPR compliance options
- White-label (custom domain & branding)
- Role-based access control (RBAC)
- Multi-brand / multi-inbox management
- Skills-based routing
- Advanced AI perks & triage with sentiment scoring
- AI conversation quality scoring (QA)
- Custom API access & webhooks
- Sandbox / staging environment
- Dedicated account manager
- 5-year data retention & Audit trail
Thal (AI Add-on)
Resolution Pricing
Volume discounts available
- Only pay for resolutions when conversations/tickets are resolved
- Auto-responds across all omnichannel inbox
- Auto-draft reply suggestions for agents
- Auto-adds leads to integrated CRM or our light CRM
- Tags & rates conversations
- Routes conversations by keyword to department or person
- In-platform AI assistant
- Multilingual auto-response (detect & reply in customer's language)
- AI conversation summaries for handoffs
- Proactive outbound nudges (re-engagement)
SUPPORT
Why teams choose Olyth
| Feature | Olyth |
|---|---|
| WhatsApp Business API | ✓ |
| Unified Omnichannel Inbox | ✓ |
| Autonomous Resolution | ✓ |
| Emerging Market Pricing | ✓ |
| Local Language Support (Swahili, Yoruba, etc.) | ✓ |
| Local Currency Billing | ✓ |
| RAG-Powered Knowledge Base | ✓ |
| API Actions in Conversations | ✓ |
| Contextual Memory | ✓ |
| Workflow Automation | ✓ |
| Custom Reports & Analytics | ✓ |
| Self-Hosted / On-Premise | ✓ |
| 14-Day Free Trial (No Card) | ✓ |
Ready to transform your customer support?
Get started and be among the first to experience Olyth. No credit card required.