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Give authorised agents shared access to customer conversations without depending on a single device.
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WhatsApp Business integration for customer operations
Move WhatsApp conversations into an accountable workspace for support, sales, routing, automation and customer history.
Build an operation behind the WhatsApp conversation
Olyth is WhatsApp-native: WhatsApp Business is treated as a primary operating channel, not an isolated messaging add-on. For teams comparing WhatsApp business software, the distinction is what happens after the message: conversations arrive with visible ownership and can move into tickets, CRM updates, payment workflows and scheduled follow-ups.
Teams can coordinate through assignments, private notes and shared history while Thal provides the built-in intelligence layer for intent, summaries, knowledge-grounded responses and governed automation.
More control than a shared phone
Ticket routing
Turn a message into assigned work with priority, status, SLA targets and escalation rules.
WhatsApp CRM context
Keep contact details, conversation history, tags, documents and reminders close to the thread.
WhatsApp automation
Apply approved routing, replies, classification and follow-up rules while preserving human handoff.
WhatsApp Business, connected end to end
- Step 1
Connect
Bring the configured WhatsApp Business account into the Olyth omnichannel inbox.
- Step 2
Coordinate
Assign the conversation, involve other teams and use the complete customer history.
- Step 3
Operationalise
Trigger tickets, CRM updates, payments or follow-ups from the resolved customer need.
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